Placing an Order
Orders may be placed 24 hours a day, 7 days a week using our website. On-line ordering is convenient and straightforward. Orders may also be placed phone at 1-877-728-9364, Monday through Friday, between 9 a.m. and 5 p.m. EST. Product inquiry may also be done via email at customercare@sweetpeadecor.com or toll free 1-877-728-9364.

Fabric Swatches
Fabric swatches are available for many of our bedding collections. Please email or call us to request samples. Swatches will cost $10.

Payment and Sales Tax
Sweet Pea Décor accepts Visa, Mastercard, Discover and American Express, as well as Paypal. We currently do not accept Personal Checks.

Sweet Pea Décor operates in the state of Maryland and are required by law to collect a 6% sales tax on all orders made in Maryland. Those who live outside Maryland will not be charged sales tax.

Order /Status
When inquiring about your order(s), please be sure to give us your name, item ordered, purchase date, address, phone number and/or email. Please email us anytime at customercare@sweetpeadecor.com or call us Monday through Friday between 9 a.m. and 5 p.m. EST. We will reply within 48 hours via email or phone. Orders may also be tracked by logging into your account.

Backorders
In the event of an item being on backorder, we will notify you via email or phone as soon as we find out. We update the availability of our products daily.

Shipping Methods and Charges
Many of our items will ship directly from the manufacturer and in some cases may take up to 6-8 weeks. The amount of time will depend on whether the item is a custom order, such as bedding or monogramming. Because our items may be shipped either from the manufacturer or Sweet Pea Décor, your order may come in separate shipments. We utilize US Postal Service, FedEX and UPS for all deliveries. We will notify you if other carriers are to be used for larger pieces. We are not able to handle International Orders at the present time.

Shipping & Handling Charges
Shipping Charges are calculated based on the weight of the item and the delivery address.

* Some items may incur additional charges due to box size, weight or delivery destination. Those charges will be supplied and billed to you after we receive your order and determine the shipping charges. Before we ship these items, we must have your signed authorization form approving of the shipping charges.

RECEIVING "FREIGHT COLLECT" SHIPMENTS
(for furniture and larger items undeliverable by mail)
The following information is provided to assist you in receiving larger furniture pieces or "freight collect" items sent by common carrier (truck delivery). Once an order is ready for shipment you will be contacted with the following instructions to receive your item.

Please use this as a guide when preparing to receive any freight item from Sweet Pea Decor.

Our furniture will arrive from the carrier (i.e. Fed Ex Freight) and requires that someone is home to receive it. Therefore, please make the necessary arrangements. The truck driver is only responsible for moving your merchandise to the back of their truck. They are not responsible for unloading the items. (NOTE: While many drivers will assist you and may even help to get it inside they are not required to do so.) There generally is a substantial charge for this "extra" service and you will be billed directly from the shipping company if you choose this option. Many of our products can be bulky and heavy, some weighing in excess of 100 pounds, therefore you may need to arrange for extra help in unloading.

DO NOT SIGN THE DELIVERY RECEIPT UNTIL YOU HAVE INSPECTED THE SHIPMENT!

1. Count the number of cartons to verify you have received the correct number.

2. Inspect each carton carefully for any kind of rips, tears, punctures, dents, crushed corners, wetness or other signs of possible damage. You may wish to have the package opened while the driver is present to inspect further if you suspect possible damage from the above conditions.

In case of shipping damage:
Each box and piece received must be inspected for damages immediately upon receipt. If you received any damaged freight you are required to note it on the bill of lading. If the piece is damaged beyond your ability to repair it and a replacement piece is needed, please contact us to arrange for a replacement. If damage is on the inside of the package after opening, keep the outer cartons for inspection from the shipping company.

If the shipment arrives in very poor condition, you have the option of refusing the entire shipment. In this case, the items will be returned and a replacement will be sent.

How to return when dissatisfied:
Please retain all original packaging along with your invoice. In this event simply repackage your piece and call us for a Return Authorization number. Please make sure to package the item well to reduce the risk of shipping damages. Once your returned item has been received and is in good condition a full refund will be given minus any shipping costs. You have three (3) days to return any furniture item that you are not satisfied with. After three (3) days it is assumed you are satisfied.

Most of our furniture requires some assembly. Please read all instructions carefully and contact us with any questions you may have. In addition, please feel free to contact us for a shipping quote to your destination.

Cancellations / Returns / Exchanges

All Custom Orders are Non-Returnable.

If you need to return or exchange an item please contact us so that we can approve your request and provide you with an RA number. A 15% restocking fee will be charged for any returned item that is over $100. All returned items must within the 10 day returns window and be in its original packaging. No returns will be accepted if it is not in its original packaging.

Privacy Policy:
We take your privacy very seriously and will never disclose your information to any 3rd parties.